FAQ Chalet des Aiglons

o, you cannot. Le Chalet des Aiglons has switched to a new booking platform, and old accounts are no longer active. To book your child’s spot, please create a new account.

Yes, you can. Your family portal allows you to easily manage multiple children from the same household through a single account.

During registration, you will be asked to provide the following details:

• Contact information for legal guardians
• List of persons authorized to pick up the child
• Relevant medical information
• Up-to-date vaccinations
• Medical prescription or PAI (Individualized Care Plan) if necessary

Yes, it is. Our nurse or the management team can administer treatment, but only upon presentation of a valid medical prescription and with the medication provided in its original packaging.

Any allergies or special dietary requirements must be reported during registration. Depending on the situation, the facility may not be able to accommodate or adapt meal services to meet these specific needs.

The childcare team and the nurse will assess the situation and contact legal guardians immediately if necessary.

Yes. A quiet area is provided for children who need to rest, both in the nursery and at the kids’ club

Our team is made up of qualified professionals, including a director, a kids’ club manager, a nursery manager, a nurse, an early childhood educator, and certified activity leaders.

Of course. Comfort items and dummies are welcome during quiet times and naps. Please remember to label them with your child’s name.

Yes, provided they have been authorized in advance in your family account. A piece of ID may be requested.

Our team can be reached at +33 (0)4 79 40 09 81 or by email at chaletdesaiglons@valdisere.com

In the event of an exceptional delay, please notify the main office as soon as possible at +33 (0)4 79 40 09 81. Our team will stay with your child until you arrive.

The cancellation and modification policies are detailed in our General Terms and Conditions of Sale. For any specific requests, please contact the main office directly.

Yes. Photos may be taken to illustrate life at Chalet des Aiglons. Their use is strictly regulated and subject to your authorization during registration.

Comfort items and dummies are welcome. However, we strongly discourage bringing valuables, smartphones, tablets, handheld consoles, or toys. Chalet des Aiglons cannot be held responsible in the event of loss, theft, or damage.”

Our teams pay special attention to welcoming new children. Upon arrival, the activity leaders take the time to show them around, introduce the activities, and connect them with other children to ensure a gradual and caring integration.

Bookings can be paid for directly online by credit or debit card through our secure platform. For any other payment methods, please contact the main office.

Yes, but strictly subject to availability. We advise you to contact the main office as soon as you arrive in Val d’Isère to check availability.

Chalet des Aiglons will welcome children from December 13th, 2026, to April 30th, 2027.

Bookings will open in autumn 2026.

• Nursery: from 12 to 36 months
• Kids’ club: from 3 to 11 years old

Children are welcomed Sunday to Friday from 9:00 am to 5:30 pm. The Chalet is closed on Saturdays.

Several options are available depending on the time of the season:

• During French school holidays: weekly bookings only (5 or 6 consecutive days).
• Outside French school holidays: flexible bookings.”

Yes. Our team accompanies children aged 3 and above to their lessons at the ESF Centre. We can also handle the booking of the ski lessons for you.

No. Families must provide their own ski equipment suitable for their child: skis, helmet, goggles, and poles if necessary, as well as warm clothing adapted to winter conditions.

Subject to availability at Chalet des Aiglons, your child can be looked after at our centre and join in on our activities. Please note that this is subject to certain conditions and extra charges.

The children take part in a wide range of activities:

• Igloo building
• Sledging
• Snowball fights
• Treasure hunts
• Board games
• Arts and crafts
• Yoga
• Motor skills courses
• Storytelling and age-appropriate activities.

Yes. Hot lunches and afternoon snacks are included in most winter options.

Please provide the following for your child’s day:

• Ski suit or warm winter clothing
• Gloves / Mittens
• Beanie / Warm hat
• Snow boots
• Sunglasses or goggles
• Sunscreen
• A full change of clothes (for younger children)
• Comfort object / Soft toy (doudou) if needed”

Information and rates for the winter season are usually posted online in the autumn. Update on the specific booking opening date will be shared during August.