Nulla neque dolor, sagittis eget, iaculis quis, molestie non, velit. Nam commodo suscipit quam. Aenean massa. Aenean imperdiet. Donec id justo. Phasellus tempus. Maecenas nec odio et ante tincidunt tempus. Curabitur ligula sapien, tincidunt non, euismod vitae, posuere imperdiet, leo. In ut quam vitae odio lacinia tincidunt. Fusce neque.

Rules of procedure & General Terms and Conditions

General provisions

Article 1:

The Chalet des Aiglons in Val d’Isère is managed by a director under the supervision of SEM SOGEVALDI – Val d’Isère Tourisme.
The Chalet des Aiglons welcomes children aged 3 to 11 for the leisure centre and 12 to 36 months for the crèche.
Chalet des Aiglons :
➢ Promotes childcare as a complement to family and school.
➢ Contributes to children’s physical, intellectual and moral development through the various activities on offer:
artistic, cultural, sporting, early-learning, etc.
➢ Promotes the child’s development through community life.
➢ Allows the child to discover new practices directly linked to the environment.

Article 2:

The SEM SOGEVALDI has taken out Civil and Professional Liability insurance for all the people it welcomes and for all its activities.
all of its activities.
In order to insure your child’s skiing, you must take out a snow card.
Your child is not insured by either the Chalet des Aiglons or the ESF.

Article 3:

The Chalet des Aiglons is managed by a DESJEPS qualified manager.
The leisure centre is managed by a team leader with a BAFD diploma.
The crèche is managed by a team leader who is in the process of obtaining a diploma in Early Childhood Education.

Article 4:

The Chalet des Aiglons is open from Sunday to Friday from 9am to 5.30pm.
Weekly closing on Saturdays. The reception will be closed between 12.45pm and 2.30pm throughout the winter season.

Article 5:

Staff recruitment is the responsibility of the Chalet des Aiglons management. This team is made up of
qualified and competent in all areas of activity: reception, entertainment, service, cleaning, maintenance.

Admission formalities

Article 6:

Registration must be made in advance: by internet, on site and in some cases by email or post.

Article 7:

The enrolment pack includes :
➢ An enrolment form
➢ A health form (presentation of up-to-date health record) and a liability waiver
➢ School rules and regulations and a certificate that the parents have read and understood them
➢ An identity card or family record book
Enrolment will not be validated until full payment has been received and all documents have been presented.

Article 8:

For each enrolment, parents must go to reception, register their child and pay for the service. Any
anyone dropping their child off on the floors without going to reception may be refused access to the Chalet des Aiglons.

Article 8bis :

For children under the age of 3, we cannot organise a settling-in period. However, on the first day we reserve the right to
However, on the first day, we reserve the right to call parents back in the event of a difficult adjustment, so that they can collect their child as quickly as possible.
for their well-being. A new trial will be offered the following day. If this new trial proves unsuccessful, the management of the
Chalet des Aiglons may decide to no longer welcome the child in accordance with the conditions set out in Article 11: Right of Termination.
Termination.

Article 9:

The child may only be entrusted to his or her parents; if necessary, the parents must systematically specify in writing the name of the person likely to
the name of the person likely to pick up the child. This person must have been introduced to the Chalet des Aiglons team beforehand and
must be in possession of an identity document, which may be requested.

Article 10:

Children with disabilities may be admitted to Chalet des Aiglons after discussion between the management team and the parents.
parents. The child will be cared for if the conditions are favourable for the child, the other children and the staff.
children and staff. This should in no way “hinder” or overburden the running of the Chalet des Aiglons.

General terms and conditions of sale and financial provisions

Article 11 : GUARANTEE AND REIMBURSEMENT

For all purchases of services at the Chalet des Aiglons, an optional insurance policy is offered at a cost of
35€ (thirty-five euros) per child.
This guarantee allows the customer to claim reimbursement of the costs of the option chosen under the following conditions:
– Delay of more than 60 days: unconditional refund with no deductions (excluding the cost of the guarantee)
– Period between 59 days and 30 days: unconditional refund with 50% deduction (excluding guarantee costs)
– Between 29 and 0 days: unconditional reimbursement with 75% withheld (excluding guarantee costs)
– Without notice period: 100% reimbursement (excluding guarantee costs) for illness, death or accident on presentation of proof of
proof
Benefits will be reimbursed on a prorata temporis basis calculated according to the number of days remaining on the date of the
cancellation request (accompanied by one of the above-mentioned supporting documents) if, and only if, the cover was taken out at the time of
at the time of registration.
For any other reason, or if the guarantee has not been taken out, the booking fees incurred will not be reimbursed and will remain the property of the Chalet des Ailleurs.
remain the property of Chalet des Aiglons.

CANCELLATION OPTION

A- At the customer’s initiative :
The customer may cancel his/her booking at any time. This cancellation will have to be the object of a letter by simple letter with
Chalet des Aiglons address.
The customer will be able to claim a refund if and only if he/she has opted for the guarantee offered at the time of purchase, and
only in accordance with the conditions set out in article 11, part: Guarantee and Refund.
B- At the initiative of Chalet des Aiglons :
The booking may be terminated ipso jure by the management of Chalet des Aiglons on the following grounds:
▪ In the event of failure to comply with the centre’s internal regulations.
▪ In the event of non-payment.
▪ In the event of an incomplete enrolment file (article 7).
▪ In the event of unsuitable children (article 8bis).
▪ In the case of children showing signs of illness contagious to other children (article 13).
▪ In the event of fraud concerning the state of health of his/her child.
▪ In the event of arrival outside the childcare slots (articles 21 and 22).

In the event of termination at the initiative of Chalet des Aiglons for one or more of these reasons, the amount of the enrolment fee
may be retained by Chalet des Aiglons, without prejudice to its right to take any legal action it deems necessary.
The amount of the reservation is collected in advance by Chalet des Aiglons without it being possible, for the member, to
to interrupt or postpone it.

Medical records and surveillance

Article 12:

A medical file is created and updated for each child on admission.
It includes:
➢ An up-to-date copy of the health record concerning compulsory vaccinations (according to the vaccination calendar drawn up by the French
French Ministry of Health) and recommended for use in the community.
➢ Up-to-date information on allergies, medical problems, operations and hospitalisations.

In the case of a sick child :
For the information of the management and the team, it is necessary to report any symptoms of fever.
In the event of occasional or chronic treatment, parents must provide the prescription as well as the necessary quantity of medication.
medication. These will be entrusted to our nurse, who is the only person in the team who can administer treatment.
The team must be informed of any discontinuation or change in treatment, as well as any medication taken outside of placement hours.
to ensure compliance with dosage rules. A child on antibiotics may only return to the establishment after
48 hours after the 1st dose, except in the case of ear infections (no eviction). As the Chalet des Aiglons does not provide care for
a medical certificate of non-contagion is also required.
Admission in the morning is conditional on a temperature below 38°C.

In case of emergency :
The names of persons to be notified in the event of an emergency must be included in the medical file. It must also contain
authorisation for transport by the SAMU, hospitalisation and surgery.

Article 13:

On the advice of our consultant doctor, the Chalet des Aiglons management reserves the right to refuse a child if he/she
signs of contagious disease for the other children. Parents will be informed as soon as possible.
If a child is undergoing medical treatment and must be given medication, the Chalet des Aiglons nurse must be given the prescription and the medication.
the prescription and the treatment. Failing this, we will be unable to give the treatment.

Article 14:

If a child is ill or has an accident during the day, the management of Chalet des Aiglons will make the necessary arrangements (doctor or fire brigade).
(doctor or fire brigade) and will inform the parents as soon as possible.

Equipment to be supplied

Article 15:

Parents are required to provide:
➢ A change of clothes (depending on age: bodysuit, knickers, socks, trousers, T-shirt).
➢ Indoor clothing: a pair of slippers, pants or tights, so that the children can remove their overalls, which, depending on the weather, may be wet.
wetsuits, which can get wet depending on the weather.
➢ Outdoor clothing: shoes suitable for snow, warm overalls, gloves, hat, sun cream, sunglasses, etc.
sun cream, sunglasses…
➢ Nappies: plan on the right number for the week from day 1: on average 1 nappy per half-day, i.e. around 15 nappies for the week.
fifteen nappies for the week.
➢ Soft toy(s), dummy(s), sleeping bag if necessary.

Article 16:

Everything must be marked with the child’s name (shoes, gloves, hat, glasses, etc.). The Chalet des Aiglons staff cannot be held responsible for
be held responsible for the loss or theft of unmarked linen or objects.

Children's life in the Village

Article 17:

The meals served at the Chalet des Aiglons are prepared by the Val d’Isère central kitchen and delivered cold.
The food offered to the children will be varied and balanced, both in terms of quantity and quality. Meals are adapted to their age.

Article 18:

Meals and snacks are included in the daily price. In the event of a special diet (allergies or specific
special dietary requirements), parents will be asked to bring a meal marked with the child’s name.

Article 19:

Nap or rest times will be arranged for the children after the meal and according to their rhythm. In order to respect
the sleep and bedtime rituals of each child, don’t hesitate to tell us about your child’s “little habits”! For the crèche
and children leaving at 2.30 p.m., they will wake up when their parents arrive.
Article 20: The programme of activities and outings is drawn up with the activities team on the basis of the educational project provided by the management.
by the management.
We ensure that this programme is well-balanced and adapted to individual ages and rhythms.
It is implemented in a safe environment and enables us to support children as they learn about life and provide them with
quality service.
Indoor activities: music, physical expression, murals, painting, make-up, salt dough, storytelling, small crafts, etc.
Outdoor activities: sledging, igloo, snowman, etc.

Organisation

Article 21:

For the leisure centre, pick-up and drop-off times will take place over several slots:
➢ From 9.00 am for morning activities
➢ 12.00 noon for lunchtime activities
➢ From 2.30 p.m. for afternoon reception.
If these conditions are not met, the Chalet des Aiglons management may decide to refuse the child.
Children leaving for skiing at 9.30 a.m. must be at Chalet des Aiglons by 9.10 a.m. at the latest, dressed and with the necessary
equipment. If these conditions are not respected, the team may decide to refuse the child or to keep him/her at the
Chalet des Aiglons in exchange for payment of a child-minding fee, if the number of staff allows. We cannot
to accompany a child to ski lessons in the event of lateness.

Article 22:

For the crèche, pick-up and drop-off times will take place over several slots:
➢ From 9.00 am to 10.00 am for morning reception
➢ From 11:45 to 12:00 for lunchtime care
➢ From 2.30 p.m. for afternoon reception
If these conditions are not met, the team may decide to refuse the child.

Article 23:

Access to the staff room is strictly forbidden to anyone not working at Chalet des Aiglons.

Article 24:

Parents with children in ski lessons must drop them off or collect them from the Chalet des Aiglons. If they
go directly to the ESF meeting point, they must first inform the Chalet des Aiglons management and collect a number bib, for obvious safety reasons.

Staff medical surveillance and common sense

Article 25:

Before starting work, all staff must be up to date with their vaccinations. A medical check-up with the Labour Inspectorate
inspection will take place during the winter season for new seasonal workers and every 2 years for older workers.

Article 26:

Any dissatisfaction or dispute will be settled with management in its office. “There is always a solution to every problem”.